Empathy Map
Teams turn interview notes into a picture of one person by capturing what they say, think, do and feel.
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Workshop Activities · Design Thinking
A workshop is not a lecture. Participants spend most of the day making, sketching, sorting and testing. Here are the activities we use in each phase, plus a filled sample sheet you can download.
Browse the activities →Understand real people before you design anything. Participants step out of their own assumptions and into the world of the user.
Teams turn interview notes into a picture of one person by capturing what they say, think, do and feel.
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Pairs practise open-ended questions and record quotes, behaviours and surprises from a real conversation.
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Participants watch real behaviour in context and record what people do, not just what they say.
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Turn messy research into a clear, shared problem. Teams agree on who they are designing for and what actually needs to change.
Teams compress their research into one sentence that names a user, a need and a surprising insight.
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Pain points are reframed as open, optimistic questions that invite many different ideas.
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Teams chart a user's experience stage by stage and mark the emotional highs, lows and opportunities.
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Generate a wide range of ideas, then converge on the ones worth testing. Quantity first, judgement later.
Eight ideas in eight minutes. A fast, sketch-based exercise that pushes people past their first obvious idea.
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A rules-based brainstorm where wild ideas are welcome, followed by silent voting to surface the group's favourites.
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Shortlisted ideas are placed on a grid of user value versus effort, so teams pick what to build first.
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Make ideas tangible, quickly and cheaply, so they can be tested with real users before anyone commits to building.
Participants sketch a short story of a user meeting the idea in a real situation, frame by frame.
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Teams sketch each screen on paper and link them in the order a user would tap, ready to test within minutes.
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Teams list what must be true for the idea to work and decide which assumption to test first.
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Put prototypes in front of users, watch what happens and turn feedback into the next round of improvements.
Participants take turns as facilitator, observer and tester, using a script to see where users struggle.
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Teams sort what they heard from testers into likes, wishes, questions and new ideas.
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Test findings are grouped into themes and turned into prioritised changes with owners and dates.
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Run these with your team
I tailor the mix of activities to your challenge, your people and the time you have, from a half-day sprint to a multi-day programme.
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